We will train you

Setting default values in Zendesk Help Center ticket forms

Setting a default ticket fields value in Zendesk Help Center with a bit of Javascript. Place this code on the new request page. Replace the varible listOfDefaults object with the ticket field ID and the tag value you want set. The code will find the correct title and use that…

School failed me

Opps broke things again

Well the old server has died so I am using my laptop as the server now. Trying to recover the from the last back up and get everything moved over to this new platform Ghost. It's built on Node.js and since it's something I am learning I decided to…

Welcome to Ghost

You're live! Nice. We've put together a little post to introduce you to the Ghost editor and get you started. You can manage your content by signing in to the admin area at <your blog URL>/ghost/. When you arrive, you can select this post from a list…

a good response for people of faith

Hi, I am about to give you a copypaste from /u/iopha about a year ago adressing this exact issues. He/she litterally could not have put it better so I thought it would be better to just let them say it. “Hi Unsuremother, First, off, though I am an…

“Not invented here” syndrome

A real issue among tech companies “Not invented here” syndrome is not unique to the IT world. POUL-HENNING KAMP When I first read the claim that HealthCare.gov, the Web site initiated by the Affordable Care Act, had cost $500 million to create,4 I didn’t believe the number…

Self-Licking Ice Cream Cone

Self-Licking Ice Cream Cone: A military doctrine or political process that appears to exist in order to justify its own existence, often producing irrelevant indicators of its own success. For example, continually releasing figures on the amount of Taliban weapons seized, as if there were a finite supply of such…

Adding Brightcove videos to Zendesk HelpCenter articles.

Zendesk’s HelpCenter does allow for script tags in a article body so the standard code for Brightcove doesn’t work. Information on running HTTPS on a HTTP site <!-- Start of Brightcove Player --> <div style="display:none"> </div> <!-- By use…

You Don’t Have To Have A Dream.